Sourdough Starter

Order Processing

We aim to process orders within 7 business days (Monday–Friday). Please note that we have no control over USPS transit times. Delivery routes and estimated arrival dates are subject to change due to weather, holidays, or other unforeseen circumstances. Any delays or route changes are the responsibility of USPS or UPS.

Expedited shipping methods (Priority, 3-day, 2-day shipping) only apply to the transit time once the package is with the mail carrier and do not speed up the order processing/fulfillment time.

Free Shipping

We offer free shipping within the U.S. and U.S. territories on orders over $75. This free shipping option will be sent via USPS Ground Advantage and does not include USPS Priority or UPS. Orders must total $75 or more after discounts are applied and before checkout to qualify.

Refunds

Due to the nature of our products, all purchases are final. We cannot accept refunds, exchanges, or returns.  

We provide a full ingredient list for every product. Please be sure to read it for any possible allergens before ordering. Pioneer Pam is inculpable for any adverse reaction or allergy to our products.

We understand that each person has a unique preference in scents and textures. However as a small handcrafted business we cannot offer returns or exchanges for a dislike of scents, textures, or colors. 

HEAT WARNING: In hotter months your tallows may arrive in a melted or runny consistency.

As all of our tallows are whipped, this may result in the expected volume of the product appearing less than full. We assure you that we fill our jars completely to the top, and this is simply due to heat in transit. If this happens, please put it in the refrigerator to re-solidify. 

The quality of the ingredients will remain intact even if the consistency is different than expected.